Privacy policy

What we collect

This site collects personal information in exactly one place: the enquiry form at /contact/. The fields are your name, your email address, your institution or organisation, the compound you are asking about, the quantity you need, and a free-text description of your enquiry. Name, email and the description are required; the rest are optional.

The form also records that you ticked the box confirming the enquiry is for laboratory research use, and the date and time the message was received. Nothing else about you is captured with the submission.

This site uses Google Analytics 4 to measure how pages are found and used. It records the pages you visit, approximate location derived from your IP address, device and browser type, and how you arrived. Google processes this on our behalf and we see it only as aggregated reports — we do not use it to identify you personally, and we do not run advertising pixels, session recording or chat widgets.

Cookies and requests to other services

The site sets one first-party cookie of its own: a standard PHP session cookie, and only on the contact page. It exists so the form can verify that a submission came from a page we served and was not posted by a script. It contains no personal information and expires when you close your browser.

Google Analytics sets its own cookies (_ga and _ga_G-5MESBV0DXX) to distinguish one visit from another. They persist for up to two years unless you clear them. You can opt out across all sites with Google's browser add-on, or by blocking cookies for this domain.

Requests do leave our server. Every page loads typefaces from Google Fonts (fonts.googleapis.com and fonts.gstatic.com), which means Google receives your IP address and browser details when a page loads. We do not control and cannot see that data. If that matters to your institution, the fonts can be self-hosted on request and the external requests disappear entirely.

The site is hosted by SiteGround, which processes server logs including IP addresses for security and operational purposes as our hosting provider.

Why we use it

To evaluate and respond to your laboratory-research enquiry, to provide the specifications or batch documentation you asked for, and to keep the business and compliance records appropriate to an enquiry of this kind.

We do not sell personal information, and we do not use enquiry details for marketing unrelated to the enquiry you sent.

Who it reaches

Enquiry submissions are delivered by email to the address published on this site and are read by the people who answer enquiries.

Where an enquiry concerns research peptides, responding to it may involve passing relevant details to our peptide fulfilment partner so that they can quote or supply. That partner handles the information under its own terms and privacy practices, which are not ours. If you would rather your enquiry was not passed on, say so in the message and we will keep it with us.

Beyond that, personal information is disclosed only to our hosting, analytics and email providers acting on our behalf, or where we are legally required to disclose it.

How long it is kept

Enquiry correspondence is retained for as long as needed to answer it and to maintain the associated business record, and is then deleted. If you want your enquiry and our correspondence about it deleted sooner, email the address below and ask.

Your choices

You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to the address below and we will act on it.

Depending on where you live, you may have additional statutory rights over your personal information. We will honour those rights where they apply to you.

Please do not send us

Do not submit patient information, health information, passwords, payment-card data or other sensitive personal information through this form. The form is for research enquiries and is not an appropriate channel for any of that.

Contact

Privacy questions and requests: research@apexscienceslabs.com.